Pro Medical

Choose PRO Medical…and make LIFE easier.

Why choose PRO Medical?
  • We have a heart for our patients.
    During unsettling times of transitional health which require the assistance of a home medical equipment provider, we believe patients need and deserve the warmth and reassurance only a personal visit from a caring professional can bring.

  • PRO Medical makes everything stress-free, worry-free and hassle-free.
    We offer FREE in-the-home delivery, set-up and service of every item we sell -- PLUS automatic scheduling and delivery of all replacement supplies -- AND broad coverage of the 34 counties of Middle Tennessee. We even offer SAME DAY delivery for our patients whose condition requires immediate set-up.

  • PRO Medical accepts ALL major insurance plans.
    Your days of worrying about which companies accept which insurance plans are over. Make one phone call to PRO Medical, and we will handle all insurance and billing issues for you.

  • PRO Medical offers thorough equipment instruction.
    Upon delivering the equipment, a qualified PRO Medical team member will take all the time needed with the patient and family to explain the equipment’s function, use and safety. All questions will be answered in simple language any patient…of any age…can understand.

  • Patient privacy is NEVER compromised.
    PRO Medical is fully HIPAA compliant. We safeguard all medical records and information and treat patients and their privacy with the utmost respect.
“Gold Sun Unconditional Product & Service Guarantee.”
If, for any reason, a patient is not satisfied with a product or service received from PRO Medical, he or she can call our 24-hour service line within 30 days of delivery. We will IMMEDIATELY remedy the problem or offer the patient a full refund. No questions asked!

Make SLEEP easier.

Nothing beats waking up to the morning sun -- refreshed and rejuvenated. At PRO Medical, we’ve seen first-hand how quickly “continuous positive airway pressure” (CPAP) can improve the lives of patients with sleep apnea. Being a part of this transformation -- watching patients “get their life back” -- is what makes us tick! We are committed to providing anyone suffering from sleep apnea with the blessing of a good night’s sleep.

  • Helping patients get a good night’s rest is our passion. We will never give up on them, especially if they are having difficulty adjusting to CPAP or have complicated health and respiratory problems.

  • The CPAP equipment, mask and supplies are delivered and set up by our registered respiratory therapist (RPT), who also is a registered sleep technologist (R.PSGT.). She thoroughly understands breathing AND sleep disorders and knows how to educate patients in their home so they start out and remain compliant with their CPAP treatment for the long term.

  • During the initial in-the-home set-up, she spends about two hours teaching the patient about sleep, how the airway works, why mask fit is important, the risks of giving up on CPAP too soon, and much more.

  • She follows up with each CPAP patient within 48 hours after set-up to make sure the CPAP treatment is working and to address and correct any problems.

  • Further follow-up phone calls (and visits, if necessary) occur within one week, then two weeks, and then monthly after that. This proven approach to CPAP compliance virtually guarantees a higher rate of patient conformity!

  • All sleep and respiratory products are regularly checked by our dedicated PRO Medical staff to be sure they stay clean, filter out pollutants, and remain in excellent working order.

  • We carry all brands of CPAPs, BiPAPs, masks and supplies. Just let us know which machines and masks you prefer, and we will order them and keep them in stock.

This should make for some sweet sleep indeed.

Call PRO Medical today.

FREE Sleep Screening Form

Fill out the questionnaire and charts below:

SLEEP DISORDERS QUESTIONNAIRE

Today’s Date:
Name:
Age:
Sex: Male Female
Home Phone #:
Work Phone #:
Address:
City
State
Zip:

The following questionnaire was professionally developed by sleep disorder specialists and is only the first step in evaluating you for a possible sleep disorder. Take a moment to mark the following situations as accurately as possible so that we may determine if you are a candidate for further testing.

“Epworth Sleepiness Scale”
(Part 1)

In contrast to just feeling tired, how likely are you to doze off or fall asleep in the following situations? Use the scale below (“0 to 3”) to choose the most appropriate number for each situation. Even if you have not done some of these things recently, try to work out how they would have affected you.

0 = Would Never Doze
1 = Slight Chance of Dozing
2 = Moderate Chance of Dozing
3 = High Chance of Dozing

Situation Chance of Dozing

1. Sitting & Reading 1.
2. Watching TV 2.
3. Sitting inactive in a public place (i.e. a theater) 3.
4. As a car passenger for an hour without a break 4.
5. Lying down to rest in the afternoon 5.
6. Sitting and talking to someone 6.
7. Sitting quietly after a lunch without alcohol 7.
8. In a car, while stopping for a few minutes in traffic 8.

 

Please choose the answers below:

• What time do you usually go to bed?
• How long does it usually take you to fall asleep after deciding to go to sleep?
• How many times do you wake up during a typical night?
• What are the total number of hours of sleep that you usually get during a typical night?

(Part 2)

Please provide us with the following additional information:
Your current weight: Years of education:

Please choose the answer that most closely corresponds to the degree or frequency with which you are bothered by a particular complaint or problem, especially DURING THE LAST MONTH.

1 - None or never
2 - Very slight or rarely
3 - Slight or seldom
4 - Moderate or occasionally
5 - Major or often
6 - Great or very often
7 - Very great or always

How often do you fall asleep during the day, particularly when you are still or not busy?
How great of a problem do you have with non-restorative sleep (that is, no matter how much sleep you get, you don't wake feeling rested or restored)?
Do you suffer from unexplained fatigue during the day?
How often do you take a nap?
How often do you drift off to sleep while driving?
Do you awaken feeling really sleepy or groggy?
Do you snore during sleep?
How often has a bed partner noted you holding or stopping your breath during sleep?
How often is your sleep disturbed by other breathing problems?
Do you suffer from headaches on awakening?
How often do you awaken because of heartburn or regurgitation (burning in the throat or gagging on stomach contents?)
How often is your sleep disturbed because of chest pain or angina?
How great of a problem do you have getting to sleep?
How great of a problem do you have waking up from sleep?
Do you suffer from restless sleep?
How often has a bed partner noted that your legs twitch or kick in your sleep?
How often are you troubled by restless or "creepy" lets in the late evening or at night?
How often do you feel unable to move (paralyzed) when falling asleep or waking up?
How often do you have dream-like images (hallucinating people or sounds in the room) when just falling asleep or awakening, even though you know you are not asleep?
How often during the day do you have episodes of sudden muscular weakness when laughing, angry or in other emotional situations?
How often do you walk in your sleep?
How often do you have nightmares (frightening dreams)?
How often do you awaken from sleep screaming, violent or confused?
How often is your sleep disturbed by any other problems?
How valuable would sleep treatment be to improving your health and well being?

A PRO Medical team member will contact you regarding your results within 24 hours.

Make BREATHING easier.

A good deep breath is a gift of life. Nobody understands that more than PRO Medical. Middle Tennessee physicians and patients alike will breathe easier knowing PRO Medical is just a phone call away.

Don’t hesitate to call on us -- even when patients have complicated health and respiratory problems. We stand ready to assist them with life-giving breathing assistance and care.

  • Is the patient going home from the hospital or physician’s office on oxygen? Our PRO Medical delivery van is always stocked and ready to roll at a moment’s notice with an oxygen concentrator and portable 02 set-up. Give us a call and we will bring the patient a lightweight portable oxygen unit he or she can travel home with.

  • Next, we’ll bring the concentrator (and whatever else the physician may have ordered) to the patient’s home. We’ll patiently set up the equipment and take all the time needed to explain how to use it safely, efficiently and comfortably.

  • We’ll also demonstrate how to care for the equipment and make sure the patient and family know whom to call - 24/7 - with any concerns or questions.

  • PRO Medical regularly monitors patient compliance with faithful follow-up. You can rest assured your patient is using and benefiting from the prescribed treatment. Should a problem arise requiring physician intervention, we will contact the patient’s doctor’s office immediately!

  • Call PRO Medical for oxygen concentrators, portable 02 units, nebulizers and all oxygen and respiratory supplies and accessories.

Did you just breathe
a big sigh of relief?

Call PRO Medical today.

FAQ

Questions about CPAP (Continuous positive airway pressure)

Q. What is CPAP?
A. CPAP stands for “continuous positive airway pressure.” But what CPAP does may be nothing short of a miracle for your life.

Q. What is sleep apnea?

A. Symptoms of disruptive and obstructive sleep apnea include:
• Snoring
• Restless sleep (may include moving arms and legs)
• Morning headaches
• Irritability
• Personality changes
• Light disorientation
• Memory lapses
• A pause in breathing during sleep that may last 10 - 60 seconds.
• Fatigue, constant tiredness
• Feeling like you haven’t been to sleep
• Weight gain, increase in blood pressure
• Swelling of the legs and feet, cramps
• Inability to concentrate
• Falling asleep while driving or sitting at stop light

Q. How does CPAP fix sleep apnea?
A. A CPAP machine gently blows air through a tube and mask to literally “hold” your airway open while you sleep so you can breathe freely, stop snoring, get into deep sleep and rest - maybe for the first time in years.

Q. When will I get my CPAP equipment and supplies?
A. A PRO Medical team member will call you as soon as your order for CPAP is received from your doctor. Then, you may request a day and time that is convenient for you and fits your schedule for the in-the-home delivery and set-up.

Q. How long will I need my CPAP unit?
A. You’ll likely need to use your CPAP unit (under your doctor’s advice) for as long as your condition remains unchanged.

Q. Do I need to use my CPAP unit all night…every night?
A. Always use your CPAP unit as ordered by your doctor! For maximum benefit, use it all night. If you are not able to use it all night in the beginning, try gradually increasing your use of the CPAP each night until you become comfortable using it all night long.

Q. How do I care for my CPAP equipment, and how long should it last?
A. A little “TLC” for CPAP equipment equates with tender loving care of the patient, so proper cleaning and maintenance is encouraged. Generally, patients receive new replacement supplies, tubing, head gear, masks and mask seals monthly.

Cleaning Instructions:

  • Using a soft cloth and a solution of warm water and mild, clear liquid detergent:

  • Gently wash the mask and nasal pillows daily. Rinse thoroughly, and air dry.

  • Gently wash the swivel connector and tubing twice a week. Rinse thoroughly, and air dry.

  • Gently wash your headgear and/or chinstrap once or twice a week as needed.

  • Unplug the unit weekly. Gently wipe the outside of the unit. Next, use a cloth dampened with water only to wipe the outside of the unit once again. Use a dry cloth to wipe the unit dry, making sure it is thoroughly dry before you plug it back in!

Q. What can I do about the dryness I sometimes feel in my nose and throat when I use my CPAP unit?
A. A heated humidifier (connected to your CPAP unit) almost always eliminates dry nose and throat! Just ask your physician to include one on your CPAP order.

Q. What should I do when my CPAP mask feels uncomfortable or leaks air?
A. Before putting on your mask, turn your CPAP machine to its full pressure. For the best fit, position the straps on your headgear while lying down. Over-tightening the headgear can worsen mask leaks and cause redness or skin sores. A small leak at the sides and/or bottom of the mask is acceptable, but air leaking at the top of the mask can cause sore or dry eyes.

Q. Sometimes, when I use my CPAP, I feel as if there’s too much or too little pressure. What should I do?
A. Try to relax when using your CPAP system. Take slow, deep breaths through your nose with your mouth closed. It may take you up to four weeks to adjust to your CPAP. If you find you still have trouble, contact your physician or your Pro Medical respiratory therapist. We will work with you until CPAP works for you. We don’t want you to give up on this life-saving treatment.


Questions about Oxygen

Q. How long will I have to be on oxygen?
A. Oxygen is needed for a number of diagnoses. Some -- such as patients with chronic obstructive pulmonary disease (COPD) -- will require oxygen for the rest of their lives. Rely on your doctor’s advice.

Q. Is Oxygen addictive…and is it dangerous?
A. Those who struggle to get a good breath understand what a godsend oxygen assistance can be! Though we can’t live without oxygen, oxygen therapy is NOT addictive. Oxygen is NON-flammable. Used properly, it’s completely safe. BUT REMEMBER: Oxygen supports combustion, so keep yours away from sparks and open flames. (Note safety rules in your PRO Medical instructions?

Q. Why do I need to post Oxygen Warning Signs?
A. Smoking and oxygen together spell DANGER. Posted signs warn those entering your home that oxygen is being used and smoking is to be avoided. Be sure to post Oxygen Warning Signs where the fire department will be able to see that oxygen is being stored in your home.

Q. How much will oxygen therapy cost me?
A. Your monthly rental cost will appear on your Pro Medical work order. As long as oxygen is deemed by your doctor to be medically necessary, Medicare will cover 80% of the Medicare allowable. Insurance companies differ in the amount of coverage. Pro Medical is pleased to accept all major insurance plans and will be happy to file all claims for you.

Q. What types of portable oxygen do you carry?
A. PRO Medical supplies lightweight oxygen cylinders for traveling short distances and for emergency use during power outages. At this time, we do not carry liquid oxygen.

General Questions

Q. Who will I call if I have problems?
A. Call PRO Medical toll-free at 1-888-9-PROMED (977-6633.) Locally, call 615-230-3000.

Q. How do I know whether my insurance will cover my PRO Medical equipment and supplies?
A. PRO Medical is pleased to accept ALL insurance plans, and will do the filing for you! We typically pre-authorize and verify your benefits and advise you as to how much you will have to pay out-of-pocket.

Q. What if I am unable to pick up my PRO Medical equipment or am unable to figure out how to set it up?
A. Your home medical equipment is always delivered to your door! A qualified, caring member of our PRO Medical staff delivers and sets up all equipment for you in your home. He or she will take their time explaining all you need to know to understand the function of the equipment and how to use it safely and comfortably!

We hope we have answered most of your questions. Is there something else you would like to ask us? Please type your question into the box below and click the “SUBMIT” button. One of our PRO Medical staff will answer your question via e-mail within 24 hours.

Thank you!

Contact Us

We make house calls.

Although PRO Medical Corporation is headquartered in Gallatin, Tennessee, we are not limited to one particular geographic area. From Clarksville to Chattanooga... Dickson to Cookeville...PRO Medical is proud to serve the 34 counties that comprise Middle Tennessee.

With our FREE in-the-home delivery, set-up and service of every item we sell, patients never need to come to our store to pick up anything. Our goal is to become Middle Tennessee’s provider of choice for custom tailored, state-of-the-art, sleep… respiratory… and mobility equipment, no matter where the patient lives!

If you would like to stop by and visit our store, please feel free to call for directions.


The PRO Medical Family...always eager to make life easier for hospitals, physicians and families of Middle Tennessee.


Our phone numbers:
PHONE: 615-230-3000
FAX: 615-230-3029

Outside of Nashville, TN, call Toll Free:
PHONE: 888-9-PROMED (977-6633)
FAX: 888-917-6633

Our Mailing Address:
P.O. Box 8118
Gallatin, TN 37066

On the Web:
www.promedhme.com

E-mail address:
promedhme@yahoo.com